Get in Touch With Us
This page tells you how to reach the editorial team behind Online Casino Sites, what we can realistically help with, and where to go instead when your question is about your own casino account. We are an independent research and comparison publisher covering US online casinos — we do not hold player funds, run games, process withdrawals or manage anyone's account.
That distinction matters. Most messages that arrive on a contact page like this one are from readers who assumed the site they landed on was the casino. If your deposit has not credited or a payout is pending, the operator's own support desk is the only party that can act. If your question is about how a bonus term works, whether a payment method is available in your state, or something we have published, you are in the right place.
How to reach the editorial team
Email is the only channel we operate. Use the contact address published on telemachusleaps.com and put the subject of your enquiry in the subject line — "correction", "bonus terms question", "partnership" and so on. Messages routed correctly get answered faster.
To help us give you a useful reply first time, include:
- The page on our site you are asking about, if any
- The casino brand involved, where relevant
- Your state of residence, since availability and rules differ across the US
- The exact wording of any bonus or withdrawal term you want explained
Do not send account numbers, card details, Social Security numbers, copies of ID documents or passwords. We have no use for them and no reason to hold them. Legitimate identity verification only ever happens inside the casino operator's own secure account area.
What we can help with — and what we cannot
| We can help with | Only the casino or regulator can help with |
|---|---|
| Explaining wagering requirements, bonus expiry dates, maximum bonus bets and cashout limits in plain terms | Releasing a held balance or reversing a cancelled bonus |
| Corrections to anything we have published | Approving KYC documents or source-of-funds checks |
| General questions about how withdrawals, minimum deposits and payment fees tend to work | Processing a specific withdrawal or refund |
| Pointing you to the right complaints route | Ruling on a withdrawal dispute |
| Feedback on coverage, methodology or a brand you think we should look at | Closing your account or applying self-exclusion |
Commercial relationships, stated plainly
Some links on Online Casino Sites are commercial. Where a reader signs up with a casino through one of them, the publisher may earn a commission. That income funds the research; it does not decide which brands appear or in what order. Our editorial ratings are our own assessment, not customer-review scores, and no operator can pay to move up a list or to have a limitation removed from a write-up.
If you believe a page reads as though that line has been crossed, tell us and quote the passage. That is a correction request and we treat it as one.
Questions about specific brands we cover
Readers write to us most often about the operators at the top of our lists. Here is the kind of thing we can and cannot answer for three of them, with the headline offer as advertised by the brand and the conditions that sit alongside it.
Raging Bull
Our highest-rated listing at 10.0, and the one that generates the most bonus-terms questions, because the advertised 410% up to $10,000 plus 50 free spins is a large percentage attached to a large ceiling. We can explain how a match of that size interacts with wagering requirements, maximum bet caps while a bonus is active, and any cap on what can be converted to cash — those three terms decide what a headline like this is actually worth far more than the percentage does. Read the operator's current bonus terms before depositing; percentages and ceilings change without notice. The limitation worth knowing: big-match offers of this shape typically carry the heaviest playthrough on the page, and breaching a maximum bonus bet rule can void the balance entirely. What we cannot do is intervene if that happens to you.
Magician Bet
Rated 9.9, and on this page because its 101% No Wagering offer answers the single most common complaint we receive — that a bonus looked generous until the playthrough was read. A no-wagering structure means winnings from the bonus are not locked behind a multiple of the bonus amount. That removes the biggest source of confusion, but it does not remove every condition: minimum deposits, time limits and game restrictions can still apply, and no-wagering offers are usually smaller in absolute terms than heavily conditioned ones. Check the qualifying deposit and the expiry window before you commit. We can walk you through the wording; we cannot extend an expired offer.
Slots of Vegas
Rated 9.6, listed with a 375% bonus plus 50 free spins on Cash Chaser. The game-specific free spins are the detail readers ask about: spins tied to a named slot cannot usually be moved to another title, and any winnings from them may carry their own separate wagering and cashout terms distinct from the deposit match. That specificity is useful if you like the game and a drawback if you do not — you are effectively being paid in one title's currency. Confirm eligibility in your state before depositing, since brand availability across the US is not uniform.
Other listings
Uptown Aces (9.6, 600% for new players), Card Crush (9.5, instant welcome reward of 2 mystery coins and 5 cards), Zumba Cards (9.3, 250% deposit bonus up to 250 SC), BetUS (9.1, 200% up to $4,000 for new players), Amazon Jackpots (8.9, 4 posters plus 40 free SC plus a bonus wheel for $20), Slots and Casino (8.9, 500% up to $2,500 across three deposits) and Bets.FM (8.6, 225% deposit bonus up to 1 BTC plus 225 free spins) all appear in our comparisons. Note that offers quoted in SC relate to sweepstakes-style play rather than a straight cash deposit match, and that a crypto-denominated ceiling behaves differently from a dollar one because the underlying value moves. Ask us if a structure is unclear — that is a fair question for this address.
Payment and withdrawal questions we are asked most
We do not process payments, so we cannot tell you where your money is. We can explain the mechanics, which is usually what the reader actually needs.
- Deposits — debit cards are the most widely accepted route for US players; credit card deposits are declined by some issuers for gambling merchant codes. Bank transfer and ACH are common, slower, and sometimes carry a higher minimum deposit. E-wallet and PayPal availability varies by operator and by state, so verify on the cashier page rather than assuming.
- Withdrawals — casino withdrawal times run from the operator's internal review through to the payment rail itself. E-wallets generally clear fastest once approved; ACH and bank transfer take longer; paper checks longest of all. Minimum withdrawal amounts and monthly withdrawal limits are set per operator and are worth checking before you deposit, not after you win.
- Fees — some methods carry a payment fee at either end. Where an operator absorbs it, that is stated in its banking terms.
- Verification — KYC and identity verification are standard and lawful. Expect a government ID, proof of address and sometimes source-of-funds documentation on larger cashouts. Submit these through the account portal only.
If a withdrawal has stalled, the sequence is: the operator's support desk first, its formal complaints procedure second, and the relevant state gaming regulator or its designated dispute body third. Keep dated screenshots and transaction references throughout. We can point you toward that route; we have no authority within it.
Games and features we cover
Questions about what is actually on offer are welcome. Our coverage spans slots — including progressive jackpots, RTP figures and volatility — table games such as blackjack, roulette and baccarat, and live dealer rooms streamed with human croupiers. We also look at software providers, random number generator certification, mobile casino apps and browser play, and the sportsbook or sweepstakes products several of these same operators run alongside their casino floor. Those adjacent lines matter because a sportsbook bonus and a casino bonus usually sit under different terms and different wagering rules even inside one account, and sweepstakes play uses a coin-based model rather than direct cash stakes.
Eligibility, legality and where the rules come from
Online casino play in the US is regulated state by state, not by a single federal licence. Federal law sets certain boundaries; whether you may legally play, and which operators may lawfully serve you, is determined by the state you are physically located in. A handful of states license online casino gaming directly; others permit only sweepstakes-style social play or nothing at all. Accepting sign-ups from a state is not the same as being authorized to operate there, and we say so on the pages where it is relevant.
You must be 21 or over for most licensed US online casino products — some jurisdictions and sweepstakes products set 18 — and you must meet the operator's own eligibility terms. If you write to us about availability, tell us your state and we will tell you what we can verify rather than what we assume. Details on this page were last reviewed on Sep 25, 2026 by Tessa Foster; terms quoted by operators change frequently, so treat the casino's own current terms as authoritative.
Readers occasionally arrive here from our guide to non-GamStop casinos in the UK; that page covers a different regulatory system entirely and does not describe what is available to US players.
If gambling has stopped being fun
Please say so in your message and we will point you to appropriate support. Licensed US operators are required to offer self-exclusion, deposit limits and loss limits inside your account settings, and state programs allow exclusion across multiple operators at once. Independent blocking software can restrict access at the device level. The National Council on Problem Gambling operates a confidential national helpline, reachable by calling or texting 1-800-GAMBLER. Gambling is entertainment with a cost attached; it is not a way to make money or to recover losses.
What happens after you write
- Your message is read by a person on the editorial team. We do not treat an auto-reply as an answer.
- Correction requests are checked against the source before anything is changed, and we update the review date when we amend a page.
- Account, payment and dispute enquiries get a reply telling you who can actually act and in what order — we will not pretend to escalate something we have no standing in.
- We aim to respond within two business days. Longer during holiday periods.
If you are weighing up which of the listed casinos to look at more closely, work backwards from the terms rather than forwards from the percentage: check the wagering multiple, the maximum bet allowed while a bonus is live, the expiry window, the cashout cap and whether the brand is available where you live. Then read our full write-up of the operator before you deposit. If a term still does not make sense after that, send us the exact wording and we will explain it.